In the Summer 2014 Government Division News, a member-benefit publication of the Government Division, Jane Washburn details how New Brunswick’s public service has undertaken a cultural change that has increased efficiency and accountability, improved services to the public, and streamlined administration.
by Salman Taghizadegan
This book develops a dynamic program to meet the requirements of a Master Black Belt (MBB) and covers the necessary skills for leading a company in a quality improvement initiative.
See how the Pewaukee School District in Wisconsin has used the Baldrige framework and examiner feedback as it has embraced a systematic problem solving culture over the past ten years, resulting in innovative solutions for serving students, as well as a 2013 Baldrige Award.
|—||Larry Roberts, quality control manager, CMC Howell Metal|
Rick Maurer’s article in the July 2014 issue of Journal for Quality and Participation discusses the findings of two surveys indicating that the direct presence of senior leaders can influence the effectiveness of change initiatives.
by Henry Mintzberg
This book presents key learnings from observation of twenty-nine managers in settings ranging from a refugee camp to a symphony orchestra. It considers the intense dynamics of the job of managing, as well as inescapable conundrums, such as the following:
• How is anyone supposed to think, let alone think ahead, in this frenetic job?
• Are leaders really more important than managers?
• Where has all the judgment gone?
• Is email destroying management practice?
• How can managers connect when their job disconnects them from what they are managing?
|—||Karen L. Hansen, assistant director, Quality Assurance & Compliance, Allied Community Resources|
The Mayo Clinic has ranked as the No. 1 hospital in the United States in the U.S. News & World Report’s Best Hospitals 2014-2015.
Learn more about the Mayo Clinic in ASQ’s Next Generation Quality Leadership case study, "Journey to Perfect."