BOOK OF THE WEEK
The Certified Quality Improvement Associate Handbook, Third Edition
by Russell T. Westcott and Grace L. Duffy, editors
ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide.
The book follows the CQIA BOK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ.
The significant problems we face cannot be solved at the same level of thinking we were at when we created them.
ENERGY AND ENVIRONMENTAL DIVISION
Unfortunately, problems do not come to the administrator carefully wrapped in bundles with the value elements and the factual elements neatly sorted.
JOURNAL FOR QUALITY AND PARTICIPATION
Quality is an attitude, producing a stable outcome meeting or exceeding criteria, that begins at the birth of the process.
Larry Roberts, quality control manager, CMC Howell
We may be very busy, we may be very efficient, but we will also be truly effective only when we begin with the end in mind.
This guide introduces a step-by-step approach for applying quality skills to the social responsibility (SR) needs of organizations. It defines integrated SR, provides talking points and case studies, and maps out a process for using quality to integrate SR into organizational strategy and daily operations.
Read the flipbook version, or download a PDF.
Customers are like blood for an organization, and quality is like the soul.
Muhammad Hashim, lecturer, Government College of Management Sciences, Peshawar, Pakistan
BOOK OF THE WEEK
Handbook of Project-Based Management, Fourth Edition
by Rodney Turner
This book focuses on the role of the global project manager in today’s high-tech, hyperconnected environment of continuous improvement and innovation. Learn how to align project goals with organizational goals, maintain governance, and manage project performance and process.
An all-new case study runs throughout the book, demonstrating real-world applications of the concepts presented.
The reason we don’t have time to fix it today is that we didn’t take the time to do it right yesterday.
Diljit S. Matharu, quality leader, Creation Technologies
There are no half measures in the pursuit of excellence - you have to do it all.
WORLD QUALITY MONTH 2014
ASQ will celebrate the fifth annual World Quality Month this November. Visit the World Quality Month website to find events, activities, and a tool kit with resources, including a planning guide to help your organization celebrate.
Thank you for contacting the ASQ Knowledge Center about your interest in records management.
You can use the Knowledge Center advanced search feature at http://asq.org/knowledge-center/search/ at any time to identify content of interest. When I type “records management” into the keyword field, I get 80 results. “Document management” is another keyword you may wish to try.
Additionally, research assistance is a benefit for members of ASQ. Please see our “Ask a Librarian” feature for details: http://asq.org/knowledge-center/ask-a-librarian-index.
Again, thank you for your question, and I hope you continue to visit the Knowledge Center.
Noel Wilson, ASQ Knowledge Center editor
No one desires what is unknown.