In the April 2014 Journal for Quality and Participation, Kay Kendall explores how the Baldrige Criteria for Performance Excellence provide a widely accepted perspective on addressing societal responsibility.
|—||Jeffrey S. Schiopota, vice president of operations, Aspire Brands|
Value Stream Mapping
This guide presents a practical way to understand how work gets done—in any environment—and how to design improved work systems.
|—||Robert H. Waterman, Jr.|
An article in the April 2014 Quality Engineering proposes an approach to detect the change in the parameters of correlated Poisson count processes as well as to estimate their change points.
Emphasizing the value that audits add for organizations and society, Arter explores audits in the context of different eras of organization management.
A Mallinckrodt Pharmaceuticals Lean Six Sigma project team used quality tools to create a new equipment cleaning procedure, reducing cleaning time and resulting in significant annual cost savings.
|—||Robert A. Broh|
by Tristan Boutros and Tim Purdie
This book reveals how to design effective process improvement structures, organizations, and cultures to achieve faster responses, better service, and increased agility.