ASQ member Christine Bales, working with her employer AABB, is implementing quality management systems (QMS) for blood transfusion services in Africa. The goal of the program is to ensure an abundant, safe blood supply for those in need.
by Joseph A. DeFeo
Joseph A. DeFeo distills Dr. Juran’s life’s work on quality with some of today’s practices into an action plan for creating a strong, successful, globally competitive enterprise.
This guide explains how leaders can:
- Embrace quality and not miss an opportunity to improve performance
- Lead an organization through sustainable financial change while fostering a culture of quality
- Stop useless initiatives by aligning goals with the strategic plan
- Challenge new product or service development methods
- Create breakthroughs in baseline performance
- Ensure repeatable and compliant processes
- Simplify macro processes with business process management
- Execute benchmarking to sustain market leadership
|—||Chang, Labovitz, and Rosansky|
Read an interview with Eugene L. Grant, who played an instrumental role in developing Stanford University’s statistical methods courses for West Coast war industries in the 1940s.
|—||Brian J. Lewis, quality engineering manager, Green Industrial Supply, Inc.|
The September 2014 issue of Software Quality Professional features an article detailing how a two-person startup enterprise used the ISO/IEC 29110 standard to plan and execute a software development project to create a social networking website for travelers.
In the cover story of the September 2014 issue of QP, Paul Palmes presents 15 things you need to know about the upcoming ISO 9001 revision, which is expected to be published in the fall of 2015.
Visit Standards Central to find more resources to help you prepare for the next revision of ISO 9001, including videos, articles, webcasts, and presentation materials.