In the Statistics Division Newsletter, a member-benefit publication of the Statistics Division, read the 2013 W. J. Youden Memorial Address that Russell V. Lenth presented at the Fall Technical Conference.
Applying the concepts of quality and statistical engineering to statistical practice, Lenth encourages statisticians to consider “all the connections we make between ourselves and aspects of the work we are undertaking.”
In 1994, Willard I. Zangwill conducted interviews with CEOs of Baldrige recipients and other top quality firms, uncovering 10 mistakes leaders make that might prevent their organizations from developing excellent quality programs.
|—||Murgatroyd and Morgan|
Since instituting strategic initiatives in the 1990s to enhance competitiveness of organizations and the nation as a whole, the United Arab Emirates has seen significant improvements in quality, productivity, customer experience, and its global competitive ranking.
|—||Micah Woodard, behavioral health director, Western Oregon Service Unit|
By Marvin T. Howell
This book explains the ISO 50001 standard for energy management systems and shows how any organization can implement processes to meet the intent and letter of the requirements.
Grace Duffy introduces her book Modular Kaizen and shows how you can achieve the results of kaizen improvements without removing critical personnel from daily operations. Also learn to use “a school of fishbones” to guide teams to root causes and implementation of solutions.
|—||Robert B. Reich|
Read about 19 best practices for identifying, transferring, and applying knowledge. This benchmarking report includes case studies from organizations including Accenture, Kraft Foods Group Inc., Lockheed Martin, Wipro Ltd., and more.