|—||Robert B. Reich|
Grace L. Duffy’s article in Government Division Newsoutlines the development of modular kaizen as an improvement model for a federal agency that could not make blocks of time available for kaizen blitz.
Government Division News is a member-benefit publication of the Government Division.
In December’s QP, see the results of the 2013 Salary Survey. This year’s report includes an analysis of the qualifications and traits hiring managers expect to see in candidates for specific job titles.
This book provides an approach to innovation that anyone or any business can use. Learn how to expose the crucial links among observations, experiences, facts, and feelings that on the surface do not seem related—but are—to uncover fresh insights.
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Many healthcare facilities and providers of mental healthcare successfully use the same quality tools, approaches, and principles that have worked for other industries and applications. As general starting points, you may wish to consider the ISO 9001 standard for quality management systems (description http://asq.org/learn-about-quality/iso-9000/overview/overview.html; resources http://asq.org/knowledge-center/iso-9001/index.html), and the Malcolm Baldrige National Quality Award (description http://asq.org/learn-about-quality/malcolm-baldrige-award/overview/overview.html; resources http://asq.org/knowledge-center/baldrige/index.html).
You can find case studies showing how care providers have applied these and other concepts and principles by using the Knowledge Center advanced search feature at http://asq.org/knowledge-center/search/. There is a “case study” check box in the lower right corner that will help narrow your search.
If you are an ASQ member, you can also receive more detailed research assistance with your question as a member benefit. Our library staff can help locate examples for you when you use our Ask a Librarian feature:
ASQ Knowledge Center editor
In ASQ’s Healthcare Update, Jeff Hollister, a director of compliance and quality at a health insurance organization, provides a look at the different factors and developments shaping service quality in the insurance industry.
Browse more articles in this issue exploring what the Patient Protection and Affordable Care Act means for the insurance sector.
The fall 2013 Newsletter Notes, a member-benefit publication of the Aviation, Space & Defense Division, offers a look at the development process and proposed timeline for the next revision of the AS9100 series of standards.
Also in this issue: “Working Digitally in the Supply Chain - Is It So Good?”