[Quality control] will not usually succeed if it consists merely of a handful of engineers studying statistics in a corner of a factory.
Teaching quality principles is like publishing a book for a diverse audience: you need to translate it to the individual reader.
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Brian J. Lewis, quality engineering manager, Green Industrial Supply, Inc.
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Error is always in haste.
The systems perspective tells us that we must look beyond individual mistakes or bad luck to understand important problems.

BOOK OF THE WEEK
The Metrology Handbook, Second Edition
by Jay L. Bucher, editor
Developed as a practical reference for metrology and calibration professionals, The Metrology Handbook provides a foundation for understanding basic metrology and calibration principles and practices and is appropriate for those with intermediate or advanced experience seeking to increase their knowledge. This book is a collection of valuable information compiled by experts in the field to serve as a single resource for metrology and calibration professionals. The supplemental CD-ROM contains acronyms and abbreviations, a glossary of terms, tables and formulas, and common conversions.
Sponsored by ASQ’s Measurement Quality Division, this handbook serves as an excellent desktop reference for calibration technicians, supervisors, managers, quality inspectors, auditors, those in calibration and/or testing laboratories, consultants, and teachers. Whether you’re changing disciplines in your career field, helping to becoming certified to a new or different standard, accepting more responsibilities as a supervisor or manager, training your fellow calibration practitioners, or using it to prepare for ASQ’s Certified Calibration Technician (CCT) exam, this handbook provides the information, guidance, and knowledge to help you achieve your goals.
Failure is a matter of self-conceit. Men don’t work hard because, in their self-conceit, they think they are so clever that they’ll succeed without working hard.
Everyone wants better quality and lower costs, but just doing what comes naturally or what is recommended by some consultant may backfire.
There is no substitute for hard work.

THE TEAM EXCELLENCE FRAMEWORK - WEBCAST
In this first of a three-part series of webcasts, the authors of Best Practice in Team Excellence show you how you can harness the power of the Team Excellence Framework for your teams and organization.
View the webcast (exclusive content for ASQ members).
Quality without production or service does not exist, and production or service without quality has no value.
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Wasi Asghar, quality manager, Suminter India
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ADVANCING THE STEM AGENDA: QUALITY IMPROVEMENT SUPPORTS STEM
Cindy P. Veenstra, Fernando F. Padró, and Julie A. Furst-Bowe, editors
This publication is a selection of papers and workshops from the ASQ Education Division’s Advancing the STEM (Science, Technology, Engineering, and Mathematics) Agenda in Education, the Workplace, and Society Conference, held in July 2011.
Educators and policy makers will find ideas for inspiring student interest in STEM careers, improving the delivery of STEM education, and helping STEM college graduates transition to the workplace.
Read a sample chapter and the full table of contents.