Transforming a QMS Using ISO 9001

Donna Thomas, author of "Onward and Upward" in the September 2014 issue of QP, discusses how her organization used ISO 9001:2008 to transform its quality management system.

Until you implement a decision, it is not really a decision at all.
Edward C. Schleh

ISO 9001 on ASQ TV

Paul Palmes 15 Things ISO 9001 video

Paul Palmes, author of "A New Look," discusses the ISO 9001 revision and key points organizations must consider as the draft international standard progresses through the development process.

TQM does not and will not bring results overnight. The essence of TQM is a change of culture.
Edward Sallis

QMS for Blood Work in Africa

ASQ member Christine Bales, working with her employer AABB, is implementing quality management systems (QMS) for blood transfusion services in Africa. The goal of the program is to ensure an abundant, safe blood supply for those in need. 

View the video.

You cannot manipulate people into doing quality work.
Townsend and Gebhardt
Without u and i, quality is meaningless.
Shivaji Shastry

Juran’s Quality Essentials

by Joseph A. DeFeo

Joseph A. DeFeo distills Dr. Juran’s life’s work on quality with some of today’s practices into an action plan for creating a strong, successful, globally competitive enterprise.

This guide explains how leaders can:

  • Embrace quality and not miss an opportunity to improve performance
  • Lead an organization through sustainable financial change while fostering a culture of quality
  • Stop useless initiatives by aligning goals with the strategic plan
  • Challenge new product or service development methods
  • Create breakthroughs in baseline performance
  • Ensure repeatable and compliant processes
  • Simplify macro processes with business process management
  • Execute benchmarking to sustain market leadership
Making quality work really is ‘ninety percent attitude’—your attitude.
Chang, Labovitz, and Rosansky

Statistical Quality Control in the World War II Years

Read an interview with Eugene L. Grant, who played an instrumental role in developing Stanford University’s statistical methods courses for West Coast war industries in the 1940s.

Teaching quality principles is like publishing a book for a diverse audience: you need to translate it to the individual reader.
Brian J. Lewis, quality engineering manager, Green Industrial Supply, Inc.

Development of a Social Network Website Using ISO/IEC 29110

The September 2014 issue of Software Quality Professional  features an article detailing how a two-person startup enterprise used the ISO/IEC 29110 standard to plan and execute a software development project to create a social networking website for travelers.

I’m right only when someone tells me, Sorry, I was wrong!
Paul Tang, Quality & Project Manager


A New Look

In the cover story of the September 2014 issue of QP, Paul Palmes presents 15 things you need to know about the upcoming ISO 9001 revision, which is expected to be published in the fall of 2015.

Visit Standards Central to find more resources to help you prepare for the next revision of ISO 9001, including videos, articles, webcasts, and presentation materials. 

Your customers may not be always right, but sometimes they are always right.
Douglas C. Krumm, Pr Project Manager, Rockwell Collins