A ‘problem’ is the distance between where you are now and where you could be—no matter how good you are now.
Townsend and Gebhardt

Culture of Quality: Accelerating Growth and Performance in the Enterprise

A global study by Forbes Insights and ASQ investigates how a more quality driven culture can accelerate business performance.

Download the whitepaper.

Quality people are quality people!
Douglas W. Engelbrecht, quality assurance specialist, Defense Contract Management Agency
The key is to get into the stores and listen.
Sam Walton

Communicating ISO 9001:2015

Presentation slide decks and other documents to help communicate the message of ISO 9001:2015 are available from the ISO sub-committee responsible for the development of International Standards and documents in the ISO 9000 series. Among the documents you can download from the ISO website are:

For more resources and information, visit the homepage of ISO’s Technical Committee no. 176, Sub-committee no. 2. 

Changing the culture of an institution is a slow process, and one that is best not rushed. If the effects of TQM are to be lasting, people have to want to be on board.
Edward Sallis

Mastering and Managing the FDA Maze, Second Edition

by Gordon Harnack

People working at all levels in regulated industries will find in this reference book the compliance insight to help them navigate through the maze of FDA regulations and expectations.  

If there is one consistent lesson from those who have led this effort [toward continuous improvement], it is that there is no universal strategy for success.
V. Daniel Hunt
There is one basic cause of all effects.
Giordano Bruno

Visual Effects

Rajendra Margabandhu’s article in the August 2014 issue of Six Sigma Forum Magazine discusses applying the visual management lean tool in the software sector.

The greatest of faults is to be conscious of none.
Thomas Carlyle

Statistical Thinking and Its Contribution to Total Quality

Ronald D. Snee explains the crucial role statistical thinking plays in achieving total quality when the focus is on the development of systems rather than on tools and problem solving. 

The Statistics Division makes this article from the 34th Fall Technical Conference available to the public in its online library.

Failure is simply a reason to strengthen resolve.
John W. Gardner

Mark Ames

Quality Management Systems:

Background, Evolution, and

Future of ISO 9001 

In a webcast presentation, ISO 9001 expert Mark Ames walks through the evolution of quality management systems, from their beginnings and right into the most utilized standard of all, ISO 9001.

We can be creative in our approach but never compromising in our quality.
Jim Nelson (Lonza)