Social Responsibility and Performance Excellence

In the April 2014 Journal for Quality and Participation, Kay Kendall explores how the Baldrige Criteria for Performance Excellence provide a widely accepted perspective on addressing societal responsibility.

Read the open-access article and browse more content from this issue on the importance of integrating social responsibility with performance excellence.  

In the U.S.A. about a third of what we do consists of redoing work previously ‘done.’
J.M. Juran
Quality is everyone’s expectation!
Jeffrey S. Schiopota, vice president of operations, Aspire Brands

Value Stream Mapping

by Karen Martin and Mike Osterling

This guide presents a practical way to understand how work gets done—in any environment—and how to design improved work systems.

To change is to risk something. That makes us insecure. Not to change is the bigger risk, but it seldom feels that way.
Robert H. Waterman, Jr.

Estimating the Change Point of Correlated Poisson Count Processes

An article in the April 2014 Quality Engineering proposes an approach to detect the change in the parameters of correlated Poisson count processes as well as to estimate their change points.

No army can withstand the strength of an idea whose time has come.
Victor Hugo

A Brief History of Auditing

The May 2014 issue of The Audit Report, an Audit Division member-benefit publication, features part one in a series of articles by ASQ Fellow Dennis Arter on the history of auditing.

Emphasizing the value that audits add for organizations and society, Arter explores audits in the context of different eras of organization management.  

You’ve got to be willing to fail.
James Burke (Johnson & Johnson)
The process of change (like charity) begins with the individual.
Harry Forsha

Clean Approach Saves Pharmaceutical Manufacturer Time, Money

A Mallinckrodt Pharmaceuticals Lean Six Sigma project team used quality tools to create a new equipment cleaning procedure, reducing cleaning time and resulting in significant annual cost savings.

Quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
Robert A. Broh

The Process Improvement Handbook

by Tristan Boutros and Tim Purdie

This book reveals how to design effective process improvement structures, organizations, and cultures to achieve faster responses, better service, and increased agility.

When you change the way you look at things, the things you look at change.
quoted by Wayne Dyer
The only way to get people to adopt constant improvement as a way of life in doing daily business is by empowering them.
Byham and Cox