The Certified Quality Improvement Associate Handbook, Third Edition

by Russell T. Westcott and Grace L. Duffy, editors

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide.

The book follows the CQIA BOK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ.

The significant problems we face cannot be solved at the same level of thinking we were at when we created them.
Albert Einstein


The New ANSI/ASQ E4:2014 QMS Standard

In the October 2014 edition of the Energy and Environmental Division Newsletter (Division members only), Gary L. Johnson presents an overview of the new revision of the E4 standard, the American National Standard presenting requirements for quality management systems for environmental programs.

Unfortunately, problems do not come to the administrator carefully wrapped in bundles with the value elements and the factual elements neatly sorted.
Herbert Simon


Celebrating Teamwork

An article in the October 2014 issue of theJournal for Quality and Participation shows how the International Team Excellence Award (ITEA) Process promotes the use of teams and the problem-solving criteria in a way that energizes organizations to commit to using employee participation strategies to achieve goals and sustainable success.

Read "Celebrating Teamwork" (PDF) and find more articles on teamwork and collaboration in the October 2014 issue.

Quality is an attitude, producing a stable outcome meeting or exceeding criteria, that begins at the birth of the process.
Larry Roberts, quality control manager, CMC Howell
We may be very busy, we may be very efficient, but we will also be truly effective only when we begin with the end in mind.
Steven Covey

Integrating SR With Business Strategy: A Guide for Quality Professionals

This guide introduces a step-by-step approach for applying quality skills to the social responsibility (SR) needs of organizations. It defines integrated SR, provides talking points and case studies, and maps out a process for using quality to integrate SR into organizational strategy and daily operations.

Read the flipbook version, or download a PDF.

Customers are like blood for an organization, and quality is like the soul.
Muhammad Hashim, lecturer, Government College of Management Sciences, Peshawar, Pakistan

Handbook of Project-Based Management, Fourth Edition

by Rodney Turner

This book focuses on the role of the global project manager in today’s high-tech, hyperconnected environment of continuous improvement and innovation. Learn how to align project goals with organizational goals, maintain governance, and manage project performance and process.

An all-new case study runs throughout the book, demonstrating real-world applications of the concepts presented.

The reason we don’t have time to fix it today is that we didn’t take the time to do it right yesterday.
Diljit S. Matharu, quality leader, Creation Technologies
There are no half measures in the pursuit of excellence - you have to do it all.
David K. Carr

World Quality Month Logo 2014ASQ will celebrate the fifth annual World Quality Month this November. Visit the World Quality Month website to find events, activities, and a tool kit with resources, including a planning guide to help your organization celebrate.

records management

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Noel Wilson, ASQ Knowledge Center editor 

No one desires what is unknown.