Understanding Regression Analysis

Larry D. Schroeder, David L. Sjoquist, and Paula E. Stephan

Written at an elementary level, this book provides background on linear regression for those who have not yet taken a statistics course.

Call for Public Comments: ISO 9001 Committee Draft 

The Committee Draft (CD) for the next revision to ISO 9001, currently planned for 2015, is available for public comment. Review the draft and use the provided ISO Comments Template to have your comments considered as the development process continues. 

Read more. 

Blueprint for Success: Procurement 

This report presents a framework for procurement activities and how they relate to the enterprise; key measures for cost effectiveness, cycle time, process efficiency, and staff productivity; benchmarks for performance; and in-depth case studies from leading organizations.

Benchmarking reports are an ASQ member benefit.Learn more.

Are Process Improvement Frameworks Worth the Dysfunction?

Could software improvement frameworks like Software CMM, ISO/IEC 15504, and even ISO 9001 possibly cause more harm by the dysfunctional behavior they drive than good by the improvement actions they inspire?

Read a discussion by members of the Software Quality Division in June’s Software Quality Professional.

Root Cause Analysis Handbook

by ABS Consulting , Lee N. Vanden Heuvel , Donald K. Lorenzo , and James J. Rooney, etal.

The third edition of this global classic includes a 300-page handbook, a CD toolkit, a root cause map, and licensed access to a collection online resources.

The Achieving Excellence System at Bombardier

The Spring 2013 issue of The Human Element offers a look at the five-level management system that Bombardier Aerospace launched in 2005 to foster employee engagement, reach business objectives, and enhance customer engagement.

The Human Elementis a member benefit publication of the Human Development and Leadership Division.