ASQ Knowledge Center

"The rightness or wrongness of an intuition is finally decided not by intuition itself but by the..."

Wed, 19 Jun 2013 06:57:05 -0500

“The rightness or wrongness of an intuition is finally decided not by intuition itself but by the usual method of proof.”

- Jerome S. Bruner

"Quality improvement at a revolutionary pace is now becoming simply good management."

Tue, 18 Jun 2013 06:48:04 -0500

“Quality improvement at a revolutionary pace is now becoming simply good management.”

- A. Blanton Godfrey

BOOK OF THE WEEK

Tue, 18 Jun 2013 06:47:18 -0500

Understanding Regression Analysis

Larry D. Schroeder, David L. Sjoquist, and Paula E. Stephan

Written at an elementary level, this book provides background on linear regression for those who have not yet taken a statistics course.

"Creativity is thinking up new things. Innovation is doing new things."

Mon, 17 Jun 2013 08:08:22 -0500

“Creativity is thinking up new things. Innovation is doing new things.”

- Theodore Levitt

STANDARDS CENTRAL

Fri, 14 Jun 2013 17:06:37 -0500

Call for Public Comments: ISO 9001 Committee Draft

The Committee Draft (CD) for the next revision to ISO 9001, currently planned for 2015, is available for public comment. Review the draft and use the provided ISO Comments Template to have your comments considered as the development process continues.

Read more.

"To err is human, but to be paid for it is divine."

Fri, 14 Jun 2013 15:40:24 -0500

“To err is human, but to be paid for it is divine.”

- H. James Harrington

BENCHMARKING

Thu, 13 Jun 2013 12:22:46 -0500

Blueprint for Success: Procurement

This report presents a framework for procurement activities and how they relate to the enterprise; key measures for cost effectiveness, cycle time, process efficiency, and staff productivity; benchmarks for performance; and in-depth case studies from leading organizations.

Benchmarking reports are an ASQ member benefit.Learn more.

"A leader teaches with patience. A manager without patience is no leader."

Wed, 12 Jun 2013 10:45:30 -0500

“A leader teaches with patience. A manager without patience is no leader.”

- Rafael Aguayo

SOFTWARE QUALITY PROFESSIONAL

Wed, 12 Jun 2013 10:44:23 -0500

Are Process Improvement Frameworks Worth the Dysfunction?

Could software improvement frameworks like Software CMM, ISO/IEC 15504, and even ISO 9001 possibly cause more harm by the dysfunctional behavior they drive than good by the improvement actions they inspire?

Read a discussion by members of the Software Quality Division in June’s Software Quality Professional.

"A world of facts lies outside and beyond the world of words."

Tue, 11 Jun 2013 06:57:55 -0500

“A world of facts lies outside and beyond the world of words.”

- Thomas Huxley

BOOK OF THE WEEK

Mon, 10 Jun 2013 21:27:11 -0500

Root Cause Analysis Handbook

by ABS Consulting , Lee N. Vanden Heuvel , Donald K. Lorenzo , and James J. Rooney, etal.

The third edition of this global classic includes a 300-page handbook, a CD toolkit, a root cause map, and licensed access to a collection online resources.

"There are no eternal facts, as there are no absolute truths."

Mon, 10 Jun 2013 09:13:22 -0500

“There are no eternal facts, as there are no absolute truths.”

- Friedrich Nietzsche

"Difficult things take a long time; the impossible takes a little longer."

Fri, 07 Jun 2013 14:05:56 -0500

“Difficult things take a long time; the impossible takes a little longer.”

- Anonymous

HUMAN DEVELOPMENT AND LEADERSHIP DIVISION

Fri, 07 Jun 2013 14:05:01 -0500

The Achieving Excellence System at Bombardier

The Spring 2013 issue of The Human Element offers a look at the five-level management system that Bombardier Aerospace launched in 2005 to foster employee engagement, reach business objectives, and enhance customer engagement.

The Human Elementis a member benefit publication of the Human Development and Leadership Division.

"As if you could kill time, without injuring eternity."

Thu, 06 Jun 2013 07:07:17 -0500

“As if you could kill time, without injuring eternity.”

- Henry David Thoreau

"Better a diamond with a flaw than a pebble without."

Wed, 05 Jun 2013 07:31:52 -0500

“Better a diamond with a flaw than a pebble without.”

- Confucius

QUALITY PROGRESS

Tue, 04 Jun 2013 20:23:36 -0500

To All Corners of Kenya

In the June issue of QP, learn about a project that used an ISO 9001 approach to solidify the supply chain that provides life-saving drugs to Kenyans living with HIV/AIDS.

Read “To All Corners of Kenya,” and listen to an interview with author Tiffany Darabi.

"With the customer as a reference point, priorities become easier to set."

Tue, 04 Jun 2013 06:52:30 -0500

“With the customer as a reference point, priorities become easier to set.”

- Mary Walton

BOOK OF THE WEEK

Mon, 03 Jun 2013 17:27:49 -0500

Factor Analysis

by Jae-On Kim and Charles W. Mueller

This book describes various commonly used methods of initial factoring and factor rotation. In addition to a full discussion of exploratory factor analysis, confirmatory factor analysis and various methods of constructing factor scales are presented.

"‘What is our business?’ is not determined by the producer but by the customer."

Mon, 03 Jun 2013 07:59:09 -0500

“‘What is our business?’ is not determined by the producer but by the customer.”

- Peter Drucker