In the April 2014 Journal for Quality and Participation, Kay Kendall explores how the Baldrige Criteria for Performance Excellence provide a widely accepted perspective on addressing societal responsibility.
Value Stream Mapping
This guide presents a practical way to understand how work gets done—in any environment—and how to design improved work systems.
An article in the April 2014 Quality Engineering proposes an approach to detect the change in the parameters of correlated Poisson count processes as well as to estimate their change points.
Emphasizing the value that audits add for organizations and society, Arter explores audits in the context of different eras of organization management.
A Mallinckrodt Pharmaceuticals Lean Six Sigma project team used quality tools to create a new equipment cleaning procedure, reducing cleaning time and resulting in significant annual cost savings.
by Tristan Boutros and Tim Purdie
This book reveals how to design effective process improvement structures, organizations, and cultures to achieve faster responses, better service, and increased agility.
In the April 2014 Journal of Quality Technology, Rong Pan and Tao Yang discuss accelerated life testing (ALT), identifying an optimal test plan that minimizes the average prediction variance over the entire use condition region and introducing a dual-objective optimization process to provide an efficient ALT plan.
The 2014 issue of Pathways to Social Responsibility focuses on social responsibility (SR) integration and includes organizational profiles, a sneak peak at ASQ’s SR Integration Guide, an update on the SR Body of Knowledge Project, and more.
Also visit TheSRO, The Socially Responsible Organization, for a library of content and opportunities to interact through online events and message boards.
This book addresses the convergence of operational, quality, customer-supplier, internal, compliance, and other types of audits. Offering readers the latest value added auditing technologies, it describes a process for conducting practical, cost-effective, risk-based audits in many different functional areas.
A study of Malcolm Baldrige National Quality Award item-level scoring data in the April 2014 Quality Management Journal examines the evolution of scores over time, trends and inter-industry differences, and progress in quality improvement and performance excellence.
In the April issue of QP, Dele Awofala shows how a framework for integrating quality into an assembly process leads to better control and product quality management.
Intended to debunk many of the common misconceptions about ISO 9001, this book offers practical and up-to-date advice on how to implement a quality management system to maximum effect.
JoAnn Sternke, superintendent of the Pewaukee School District (PSD) in Wisconsin, reflects on PSD’s road to receiving the 2013 Malcolm Baldrige National Quality Award in this video interview.
See this month’s Primary and Secondary Education Brief for more resources on performance excellence.
In a Service Quality Division Webinar, Anton G. Camarota examines organizations that have been sustainable over time, exploring how they approach quality and identifying six fundamental management areas that need to be addressed for sustainability.
by James B. King, Francis G. King, and Michael W.R. Davis
This how-to book presents a step-by-step method of implementing process improvement. It uses the example of running a restaurant business but is written for leaders and managers of all organizations or enterprises who:
- Are struggling with their organization’s success
- Are not satisfied with the current state
- Are striving to be number one
- Have heard about the negatives or positives of process improvement (PI) but have never implemented it