CASE STUDY

Teaching Lean Using Origami

Sunil Kaushik explains how he has used origami, the Japanese art of paper folding, in lean workshops to provide students with a hands-on experience for understanding process thinking and process steps.

LEAN ENTERPRISE DIVISION

In Search of Quixote

In the September 2014 Lean Enterprise News, a member-benefit publication of the Lean Enterprise Division, Kurt Stuke explores the idea of using the character of Don Quixote as a role model for reconstructing quality by prioritizing imagination, commitment, and purpose. 

BOOK OF THE WEEK

The Six Sigma Handbook

by Paul Keller and Thomas Pyzdek

This handbook explains how to define and deploy Six Sigma projects focused on key stakeholder requirements and carry out data-driven management. It walks you through the phases of DMAIC and DMADV and demonstrates how to use the statistical tools and problem-solving techniques of Six Sigma with screenshots of Minitab and Excel applications.

The new fourth edition has been updated to include:

  • Online quizzes for Six Sigma certification
  • Links to videos that walk you through specific processes, such as Minitab functions, statistical process control, and how to read a Pareto chart
  • Coverage of lean methodologies
VIDEO

Transforming a QMS Using ISO 9001

Donna Thomas, author of "Onward and Upward" in the September 2014 issue of QP, discusses how her organization used ISO 9001:2008 to transform its quality management system.

VIDEO

ISO 9001 on ASQ TV

Paul Palmes 15 Things ISO 9001 video

Paul Palmes, author of "A New Look," discusses the ISO 9001 revision and key points organizations must consider as the draft international standard progresses through the development process.

QUALITY FOR LIFE

QMS for Blood Work in Africa

ASQ member Christine Bales, working with her employer AABB, is implementing quality management systems (QMS) for blood transfusion services in Africa. The goal of the program is to ensure an abundant, safe blood supply for those in need. 

View the video.

BOOK OF THE WEEK

Juran’s Quality Essentials

by Joseph A. DeFeo

Joseph A. DeFeo distills Dr. Juran’s life’s work on quality with some of today’s practices into an action plan for creating a strong, successful, globally competitive enterprise.

This guide explains how leaders can:

  • Embrace quality and not miss an opportunity to improve performance
  • Lead an organization through sustainable financial change while fostering a culture of quality
  • Stop useless initiatives by aligning goals with the strategic plan
  • Challenge new product or service development methods
  • Create breakthroughs in baseline performance
  • Ensure repeatable and compliant processes
  • Simplify macro processes with business process management
  • Execute benchmarking to sustain market leadership
SOFTWARE QUALITY PROFESSIONAL

Development of a Social Network Website Using ISO/IEC 29110

The September 2014 issue of Software Quality Professional  features an article detailing how a two-person startup enterprise used the ISO/IEC 29110 standard to plan and execute a software development project to create a social networking website for travelers.

QUALITY PROGRESS

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A New Look

In the cover story of the September 2014 issue of QP, Paul Palmes presents 15 things you need to know about the upcoming ISO 9001 revision, which is expected to be published in the fall of 2015.

Visit Standards Central to find more resources to help you prepare for the next revision of ISO 9001, including videos, articles, webcasts, and presentation materials. 

BOOK OF THE WEEK

The ASQ Pocket Guide to Failure Mode and Effect Analysis (FMEA)

by D. H. Stamatis

This summary guide explores the process of evaluation of risk by utilizing one of the core methodologies available: the failure mode and effect analysis (FMEA).

It provides fast information regarding failures and how to deal with them. Topics covered include: 

  • Risk
  • Reliability and FMEA
  • Prerequisites of FMEA
  • What an FMEA is
  • Robustness
  • The FMEA form and rankings
  • Types of FMEA
BENCHMARKING

How much time do top performers in developing and counseling employees spend on training and development?

See how your organization compares to top performers in the number of learning days provided per employee and the time to close capability gaps through training.


ASQ members: download the report.

SERVICE QUALITY DIVISION

Building Integrity: A Core Challenge of Quality Management

In the Summer 2014 issue of Competitive Advantage, a member-benefit publication of the Service Quality Division, Anton G. Camarota discusses how quality managers can keep everyone centered on what matters for an organization’s long-term success.

BOOK OF THE WEEK

Trigonometry for Engineering Technology

by Gary Powers

Designed to teach the fundamentals of trigonometry, this text can be used by students new to the subject, in training programs, and as a self-study refresher. It uses mechanical, civil, and architectural applications to enhance its explanations of real-world scenarios. 

The examples in each chapter demonstrate a specific type of problem-solving procedure and are followed by practice exercises. Answers and complete solutions to the exercises are included in the appendix.

CULTURE OF QUALITY

Culture of Quality: Accelerating Growth and Performance in the Enterprise

A global study by Forbes Insights and ASQ investigates how a more quality driven culture can accelerate business performance.

Download the whitepaper.

STANDARDS CENTRAL

Communicating ISO 9001:2015

Presentation slide decks and other documents to help communicate the message of ISO 9001:2015 are available from the ISO sub-committee responsible for the development of International Standards and documents in the ISO 9000 series. Among the documents you can download from the ISO website are:

For more resources and information, visit the homepage of ISO’s Technical Committee no. 176, Sub-committee no. 2.