CASE STUDY

Clean Approach Saves Pharmaceutical Manufacturer Time, Money

A Mallinckrodt Pharmaceuticals Lean Six Sigma project team used quality tools to create a new equipment cleaning procedure, reducing cleaning time and resulting in significant annual cost savings.




BOOK OF THE WEEK

The Process Improvement Handbook

by Tristan Boutros and Tim Purdie

This book reveals how to design effective process improvement structures, organizations, and cultures to achieve faster responses, better service, and increased agility.

JOURNAL OF QUALITY TECHNOLOGY

Design and Evaluation of Accelerated Life Testing Plans with Dual Objectives

In the April 2014 Journal of Quality Technology, Rong Pan and Tao Yang discuss accelerated life testing (ALT), identifying an optimal test plan that minimizes the average prediction variance over the entire use condition region and introducing a dual-objective optimization process to provide an efficient ALT plan.  

SOCIAL RESPONSIBILITY

Pathways to Social Responsibility: 2014 Edition

The 2014 issue of Pathways to Social Responsibility focuses on social responsibility (SR) integration and includes organizational profiles, a sneak peak at ASQ’s SR Integration Guide, an update on the SR Body of Knowledge Project, and more.

Also visit TheSRO, The Socially Responsible Organization, for a library of content and opportunities to interact through online events and message boards.

BOOK OF THE WEEK

Value Added Auditing

by Greg Hutchins

This book addresses the convergence of operational, quality, customer-supplier, internal, compliance, and other types of audits. Offering readers the latest value added auditing technologies, it describes a process for conducting practical, cost-effective, risk-based audits in many different functional areas.

QUALITY MANAGEMENT JOURNAL

study of Malcolm Baldrige National Quality Award item-level scoring data in the April 2014 Quality Management Journal examines the evolution of scores over time, trends and inter-industry differences, and progress in quality improvement and performance excellence.

QUALITY PROGRESS

Looping in Quality

In the April issue of QP, Dele Awofala shows how a framework for integrating quality into an assembly process leads to better control and product quality management.



BOOK OF THE WEEK

Exploding the Myths

Surrounding ISO 9000

by Andrew W. Nichols

Intended to debunk many of the common misconceptions about ISO 9001, this book offers practical and up-to-date advice on how to implement a quality management system to maximum effect. 

VIDEO

Performance Excellence in Education

JoAnn Sternke, superintendent of the Pewaukee School District (PSD) in Wisconsin, reflects on PSD’s road to receiving the 2013 Malcolm Baldrige National Quality Award in this video interview

See this month’s Primary and Secondary Education Brief for more resources on performance excellence.  

SERVICE QUALITY DIVISION

A Thousand Years of Quality

In a Service Quality Division Webinar, Anton G. Camarota examines organizations that have been sustainable over time, exploring how they approach quality and identifying six fundamental management areas that need to be addressed for sustainability.

BOOK OF THE WEEK

Process Improvement Simplified:

A How-to-Book for Success in any Organization

by James B. King, Francis G. King, and Michael W.R. Davis

This how-to book presents a step-by-step method of implementing process improvement. It uses the example of running a restaurant business but is written for leaders and managers of all organizations or enterprises who:

  • Are struggling with their organization’s success
  • Are not satisfied with the current state
  • Are striving to be number one
  • Have heard about the negatives or positives of process improvement (PI) but have never implemented it
LEAN ENTERPRISE DIVISION

Lean Principles and Patient to Nurse Ratios

This Lean Enterprise Division webinar explores healthcare labor costs, trends and variation in hospitals’ patient-to-nurse ratios, and the use of lean and Six Sigma as alternatives for reducing costs while ensuring quality and patient safety.   

BOOK OF THE WEEK

Organizational Culture and Leadership

by Edgar H. Schein

This fourth edition of Edgar Schein’s Organizational Culture and Leadership draws on contemporary research to demonstrate the crucial role of leaders in applying the principles of culture to achieve their organizational goals.

Key findings about how leadership and culture are intertwined include:

  • Leaders are entrepreneurs and the main architects of culture
  • Once cultures are formed, they influence what kind of leadership is possible
  • If elements of the culture become dysfunctional, it is the leader’s responsibility to speed up culture change

CASE STUDY

Lean Contributes to Disaster Response Following Historical Flood

The Colorado Department of Transportation introduced lean improvements in May 2012 to quicken response times and remove unnecessary process steps. One year later, the department was better prepared to respond in the aftermath of torrential flooding in the state.

SOFTWARE QUALITY PROFESSIONAL

What Can We Learn From HealthCare.gov?

In the March 2014 issue of Software Quality Professional, read a collaborative discussion of key questions related to the HealthCare.gov website, including mistakes that were made and lessons that can be learned.