In the Summer 2014 Government Division News, a member-benefit publication of the Government Division, Jane Washburn details how New Brunswick’s public service has undertaken a cultural change that has increased efficiency and accountability, improved services to the public, and streamlined administration.
by Salman Taghizadegan
This book develops a dynamic program to meet the requirements of a Master Black Belt (MBB) and covers the necessary skills for leading a company in a quality improvement initiative.
See how the Pewaukee School District in Wisconsin has used the Baldrige framework and examiner feedback as it has embraced a systematic problem solving culture over the past ten years, resulting in innovative solutions for serving students, as well as a 2013 Baldrige Award.
Rick Maurer’s article in the July 2014 issue of Journal for Quality and Participation discusses the findings of two surveys indicating that the direct presence of senior leaders can influence the effectiveness of change initiatives.
by Henry Mintzberg
This book presents key learnings from observation of twenty-nine managers in settings ranging from a refugee camp to a symphony orchestra. It considers the intense dynamics of the job of managing, as well as inescapable conundrums, such as the following:
• How is anyone supposed to think, let alone think ahead, in this frenetic job?
• Are leaders really more important than managers?
• Where has all the judgment gone?
• Is email destroying management practice?
• How can managers connect when their job disconnects them from what they are managing?
The Mayo Clinic has ranked as the No. 1 hospital in the United States in the U.S. News & World Report’s Best Hospitals 2014-2015.
Learn more about the Mayo Clinic in ASQ’s Next Generation Quality Leadership case study, "Journey to Perfect."
The open-access article in the July 2014 Quality Engineering presents Pareto front multiple objective optimization as an option to complement other statistical and mathematical models in the response surface methodology toolkit.
In an upcoming Google hangout, ASQ Influential Voices bloggers Dan Zrymiak, Jennifer Stepniowski, Mark Graban, and Jimena Calfa will talk about how quality professionals can use social media.
by Jon Miller , Jaime Villafuerte , and Mike Wroblewski
This book explains how to enable an adaptive and sustainable organization by leveraging core kaizen values and the behaviors they generate. It includes an implementation road map and examples of kaizen in action at Toyota, Zappos, and other organizations.
See how Baldrige recipient Iredell-Statesville Schools, North Carolina, remained committed to continuous improvement when a key administrator left his job and the economic recession clamped tight on funding. Read the case study.
In the open-access article in the July 2014 issue of Quality Management Journal, Richard Schonberger offers his perspective on the evolution of lean operations and the role of quality management in a lean implementation.
by Christopher Brown and Linden Brown
This book reveals the key disciplines of customer culture that consistently predict enhanced, sustainable business results. It creates a guide for success based on three years of scientific study drawing insights from more than 100 businesses.
In the current Statistics Division Newsletter, a publication for division members, Dr. Ronald Snee offers a mini paper on a topic he presented at the 2014 World Conference on Quality and Improvement: "Using Analytics: Discovering Variable Relationships that Produce Process and Product Understanding."
Marshall Brown’s article in the July 2014 edition of QP offers advice on building a network of professional connections—including ways to perfect your LinkedIn profile—to get the career you want.
by Gary Heerkens
This book provides a step-by-step introduction to the tools and techniques necessary to successfully spearhead your next project. The second edition has been updated to reflect new principles and strategies in building teams, planning, estimating costs, managing project interfaces, and more.