Seeking to make the problem-solving process more efficient, a General Motors (GM) team turned to the same lean and Red X approaches they use to solve vehicle performance issues.
Problem solving, as it is covered in this book, is the systematic investigation of a process to identify the root cause of a gap between the current and desired performance of a process, product, or service, and taking corrective action.
The Problem Solving Memory Jogger is the Quality Press book of the week.
When you’re looking for ways to break out of a mindset and spark innovation, use nine windows.
QUALITY CLASSIC: Accelerating Improvement
This QP article from 1991 describes two techniques that can help solve problems and educate managers: the Seven Step Method and the Project Team Review Process.