GM Technical Problem-Solving Group Drives Excellence

Seeking to make the problem-solving process more efficient, a General Motors (GM) team turned to the same lean and Red X approaches they use to solve vehicle performance issues. 

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The Problem Solving Memory Jogger, Second Edition

Problem solving, as it is covered in this book, is the systematic investigation of a process to identify the root cause of a gap between the current and desired performance of a process, product, or service, and taking corrective action.

The Problem Solving Memory Jogger is the Quality Press book of the week.   

QUALITY TOOLS TO DISCOVER SOLUTIONS: NINE WINDOWS

When you’re looking for ways to break out of a mindset and spark innovation, use nine windows.

This article by Michael Cardus first appeared in the Winter 2012 issue of The Human Element, a member-benefit publication of the Human Development and Leadership Division.

QUALITY CLASSIC: Accelerating Improvement

This QP article from 1991 describes two techniques that can help solve problems and educate managers: the Seven Step Method and the Project Team Review Process.