[Quality control] will not usually succeed if it consists merely of a handful of engineers studying statistics in a corner of a factory.
“
| — | Kaoru Ishikawa |
Teaching quality principles is like publishing a book for a diverse audience: you need to translate it to the individual reader.
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| — | Brian J. Lewis, quality engineering manager, Green Industrial Supply, Inc. |
The systems perspective tells us that we must look beyond individual mistakes or bad luck to understand important problems.
“
| — | Peter Senge |
Failure is a matter of self-conceit. Men don’t work hard because, in their self-conceit, they think they are so clever that they’ll succeed without working hard.
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| — | Thomas Edison |
Everyone wants better quality and lower costs, but just doing what comes naturally or what is recommended by some consultant may backfire.
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| — | Rafael Aguayo |
Quality without production or service does not exist, and production or service without quality has no value.
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| — | Wasi Asghar, quality manager, Suminter India |
Quality cannot be copied; there is no step-by-step cookbook that applies equally to all company situations and cultures.
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| — | Ernst & Young |
The problem of quality management is not what people don’t know about it. The problem is what they think they do know.
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| — | Philip Crosby |
All progress is precarious, and the solution of one problem brings us face to face with another problem.
“
| — | Martin Luther King Jr. |
A ‘problem’ is the distance between where you are now and where you could be—no matter how good you are now.
“
| — | Townsend and Gebhardt |
