ASQ Knowledge Center

BOOK OF THE WEEK

by ABS Consulting , Lee N. Vanden Heuvel , Donald K. Lorenzo , and James J. Rooney, etal.

The third edition of this global classic includes a 300-page handbook, a CD toolkit, a root cause map, and licensed access to a collection online resources.

Brush up on the basics of root cause analysis and see recommended resources for more information, including a two-part introductory webcast, case studies and articles about successful applications, and books and courses to continue your learning.

See more Learn About Quality topics.

Root Cause Analysis: Common Problems and Solutions

In a webinar for the Reliability Division, Duke Okes, author of Root Cause Analysis: The Core of Problem Solving and Corrective Action, presents a structured, troubleshooting-based approach you can use to alleviate the challenges involved in diagnosing product problems identified during design, manufacture, or use.

The Problem Solving Memory Jogger, Second Edition

Problem solving, as it is covered in this book, is the systematic investigation of a process to identify the root cause of a gap between the current and desired performance of a process, product, or service, and taking corrective action.

The Problem Solving Memory Jogger is the Quality Press book of the week.

Root Cause Analysis Handbook, Third Edition: A Guide to Efficient and Effective Incident Investigation
ABS Consulting- Lee N. Vanden Heuvel, Donald K. Lorenzo, James J. Rooney, et al.

This global classic is the most complete, all-in-one package of book, CD, diagnostic map, and online resources currently Available for Root Cause Analysis (RCA). It offers the unique breadth, depth and practicality that can only come from six authors with 125+ years of combined international RCA consulting experience. It presents a field-tested system for investigating, categorizing, reporting and trending, and ultimately eliminating the root causes of incidents with quality, reliability, environmental, health, safety, and production-process impacts.

The total package includes:

300-page Handbook focusing on rigorous application of structured techniques for both apparent cause analyses and root cause analyses. It includes step-by-step instructions, checklists, and forms for performing an analysis and enables users to effectively incorporate the methodology and apply it to a variety of situations. There are numerous incident, facility and industry specific examples and over 120 figures and tables.

CD Toolkit, including examples of cause and effect Trees and a sample template; examples of cause and effect Timelines and a sample template; toolkits for Investigating, Data Gathering, Data Analysis, etc.; plentiful forms and checklists; field-tested toolkit ABS Consulting uses in its projects that you can adapt for your own RCA/incident investigation program; and a resource list of recommended books, websites, organizations, etc.

Root Cause Map (full color wall chart 17 x 22 ) a powerful tool for staff to use in identifying and coding root causes.

Licensed access to ABS Consulting website for an abundant collection of articles, up to date examples, charts, forms, etc.

Root Cause Analysis Handbook is widely used in corporate training programs and college courses all over the world. If you are responsible for quality, reliability, safety, and/or risk management, you ll want this comprehensive and practical resource at your fingertips.